Refund policy
At Sanctuary Collectors, every order is carefully inspected and securely packaged to help ensure it arrives in excellent condition.
Due to the collectible nature of our products, all sales are final. Returns, exchanges, or refunds are not accepted except in the circumstances described below.
Damaged Items During Shipping
If your order arrives damaged during transit:
- You must contact us within 48 hours of delivery.
- Please provide clear photographs of:
- the damaged item(s),
- the shipping packaging,
- and the shipping label (if applicable).
We will review your request and, where applicable, submit a claim to the shipping carrier in accordance with the applicable shipping insurance coverage.
Any compensation, replacement, or refund will be subject to the outcome of the carrier's investigation and the applicable shipping insurance terms.
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind
- Buyer's remorse
- Incorrect purchases
- Expected grading results
- Minor manufacturer print imperfections on sealed products
- Condition expectations for raw trading cards
Please review all product descriptions and photographs carefully before placing your order.
PSA Graded Cards
All PSA graded cards are sold according to the official grade assigned by Professional Sports Authenticator (PSA).
Returns or refunds will not be accepted due to disagreements with the assigned grade.
Sealed Products
Manufacturer defects inside sealed products are beyond our control and are not considered shipping damage.
Any issues related to factory packaging, printing defects, or card distribution must be addressed directly with the manufacturer.
Contact
If you experience any issue with your order, please contact us at: