Shipping policy
We currently ship exclusively within Switzerland.
All orders are processed within 1–2 business days (Monday–Friday).
1. Priority A (Untracked)
For lightweight orders up to 100 g.
- Cost: CHF 2.00
- Delivery: 1–2 business days
Important
This shipping method does not include tracking or insurance.
In the event of loss or delivery issues, we are unable to open an investigation with Swiss Post or provide compensation.
We strongly recommend selecting a tracked shipping option for valuable orders.
2. Priority A+ Shipping
Tracked delivery via Swiss Post.
- Cost: CHF 3.90
- Delivery: 1–2 business days
- Tracking included
- Mailbox delivery (no signature)
Important
This shipping method includes tracking but does not include insurance coverage.
In the event of loss or delivery issues, compensation is subject to the outcome of the carrier's investigation and cannot be guaranteed.
3. Registered Priority Shipping
Secure delivery with signature.
- Cost: CHF 6.80
- Delivery: 1–2 business days
- Tracking included
- Signature required at delivery
- Insurance coverage up to CHF 500
4. PostPac Priority Shipping
For parcels and larger shipments.
- Cost: CHF 10.50
- Delivery: 1–2 business days
- Tracking included
- Insurance coverage up to CHF 500
- No signature required by default
5. Free Priority Shipping
Available on all orders over CHF 200.
- Cost: Free
- Delivery: 1–2 business days
- Tracking included
- Insurance coverage up to CHF 500
Orders with a value exceeding CHF 500 are automatically upgraded to a signature-required service, increasing the insurance coverage to CHF 1,500 in accordance with Swiss Post terms.
For exceptionally high-value shipments, additional shipping insurance may be arranged, providing coverage of up to CHF 5,000.
Shipping Responsibility
Once an order has been handed over to Swiss Post, delivery times are the responsibility of the carrier.
We are not responsible for delays caused by the carrier, weather conditions, force majeure, or incorrect shipping information provided by the customer.
Lost or Damaged Shipments
Untracked Shipments (Priority A)
Untracked shipments cannot be investigated or reimbursed.
Tracked Shipments
If a tracked shipment is lost or damaged, we will assist you with the carrier's investigation.
Any compensation, replacement, or refund will be subject to the outcome of the carrier's investigation and the applicable shipping insurance terms.
Contact
If you have any questions regarding shipping or your order, please contact us at: